Before accepting a package, always check to see if it is damaged in transit. If the packaging has visible external damage, we recommend that you refuse to accept the consignment, then contact us by phone: +48 722 11 40 70.
After paying the amount of download and receipt receipt of the package it is possible to open the package in the presence of the courier - in the case of non-compliance, shall be drawn up discrepancies, which forms the basis of a later complaint.
If the purchased item is found to have manufacturing defects or is not as described, please follow the following procedure complaint:
If in doubt, please contact us at e-mail: office[at]hemplution[dot]com . We will give you tips on how to quickly and easily conduct complaint.
Under the current rules, within 14 calendar days from the date of delivery of ordered goods, you have the right to its return without giving reasons within the withdrawal, according to the general principles deriving from the provisions on the conclusion of distance. This only applies to consumer sales, and therefore applies only to the sale of a natural person who is purchasing for the purpose unrelated to the activities of professional or commercial.
The returned product can not bear traces of use - every element must be complete and pre-packed goods supplied in the original packaging intact. In the case of non-compliance with this condition, the product will not be accepted.
If you wish to return the product:
If your return the product will be rejected (due to damage to the product or signs of use), you pass to the specified e-mail address information not to accept the return of the product. Within 7 working days to the indicated return address we will send the product, covering the cost of shipping.